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1. How do I register for Recreation and Aquatics programs?

Visit our Recreation and Programs page for more information about registering for recreation and aquatics programs.

2. What is the department's refund policy?

Refund requests must be made during Parks and Recreation Department business hours of Monday – Friday, 8:00 am – 4:30 pm. All participant program cancellation request must be received at least five business days prior to the start of the program. No refund will be issued after this time.  

Visit our website for details about our refund policy.

3. How do I know if a program is cancelled due to weather?

In the case of inclement weather, programs may be cancelled. Your safety is our concern. Classes will not be held if facilities are unsafe or if weather is dangerous.

Download the app "Rainout Line" in the App Store or Google Play. Once downloaded, search for Sun Prairie. We highly encourage customers to utilize Rainout Line as Rainout Line and Sun Prairie Parks and Recreation Department social media accounts will be the primary way to receive information about cancellations.  

For more information, visit our Weather Cancellation page.

4. What is the last date I can register for a program?

Unless noted otherwise, the registration deadline for programs is at 12 p.m., 1 week prior to the start of the program. After this point, it is the Recreation Department’s discretion to determine if additional participants can be added.

Please note: Trips and some special events will have a more specific deadline. Please refer to the brochure or call 608-837-3449.

5. What are the minimums and maximums for programs?

If a program does not meet the minimum enrollment requirement by the registration deadline, the program may be cancelled and refunds will be issued.

6. Does the Recreation Department offer any financial assistance?

We are pleased to offer financial assistance to individuals and families that reside in Sun Prairie that may not be in a position to participate due to financial hardship. Funding is available for those persons who qualify by filling out a scholarship application once per calendar year (January to December). Most programs are eligible under the scholarship program. Contact our office at 608-837-3449 to obtain a scholarship application or download the form.

7. How will the Recreation Department use photographs taken during programs?

For program promotional purposes, we may photograph several of our activities and their participants. Photographs may be used in various fliers, brochures and / or on our website. If you do not wish to have you or your child’s photo taken, please notify the office when registering.

8. How does the Recreation Department use the email addresses participants provide?

When you register online, your email address is required and there is a box to check for promotional material. The emails we send are rarely promotional, only informative, but if you do not check the box, you will not receive important information that you may need.

Your email is the most efficient and accurate way to inform you of Recreation Department information, such as your receipts, program evaluations, cancelled classes, schedule changes, and additional classes offered. If you are not registering online, but on a registration form, please include your email address also.

9. Does the Recreation Department provide hospital or medical insurance?

The City of Sun Prairie does not provide hospital / medical coverage for the people participating in sponsored activities. Participants are encouraged to obtain their own insurance from their own agent prior to and for the duration of the activities that they take part in.