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Refund requests must be made during Parks and Recreation Department business hours of Monday – Friday, 8:00 am – 4:30 pm. All participant program cancellation request must be received at least five business days prior to the start of the program. No refund will be issued after this time.
Visit our website for details about our refund policy.
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Visit our Recreation and Programs page for more information about registering for recreation and aquatics programs.
In the case of inclement weather, programs may be cancelled. Your safety is our concern. Classes will not be held if facilities are unsafe or if weather is dangerous.
Download the app "Rainout Line" in the App Store or Google Play. Once downloaded, search for Sun Prairie. We highly encourage customers to utilize Rainout Line as Rainout Line and Sun Prairie Parks and Recreation Department social media accounts will be the primary way to receive information about cancellations.
For more information, visit our Weather Cancellation page.
We are pleased to offer financial assistance to individuals and families that reside in Sun Prairie that may not be in a position to participate due to financial hardship. Funding is available for those persons who qualify by filling out a scholarship application once per calendar year (January to December). Most programs are eligible under the scholarship program. Contact our office at 608-837-3449 to obtain a scholarship application or download the form.
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