Billing & Patient Records

The City of Sun Prairie EMS utilizes a third-party billing company and records custodian - EMS MC.

Patient Portal

To make a payment, provide insurance information, submit a signature, take a survey, or ask a question, visit the EMS MC patient portal.

Billing Agency Contact

If you have any questions about your bill or insurance payment for service or would like a copy of your patient care report, please contact:

EMS MC
PO Box 863 
Lewisville, NC.  27023
Phone: 1-800-814-5339

Patient Records

Each patient evaluated or treated by the City of Sun Prairie EMS requires a pre-hospital patient care report to be completed by the crew member(s) rendering care. The patient care report is completed electronically and is stored securely for future access if needed. It contains information about the call location, date/time, and other pertinent data, the patient's demographics, medical history, details regarding the patient's condition, assessment of the patient, and any treatments or interventions performed by EMS before arrival at the hospital.

Medical records are maintained for a minimum of 6 years or 3 years past the patient's 18th birthday if the patient is a minor when treated.

Records Request Procedure

All requests for patient care or billing records should be directed to EMS MC via phone at 1-800-814-5339.

Attorneys: Sun Prairie EMS participates in Chartswap.

In compliance with the HIPAA Privacy Act, the information contained within the patient care report may only be shared with those providing treatment, for payment purposes (insurance reimbursement, etc.), and health care operations.

If your request for protected health information is time-sensitive, such as the need for information for tissue donation, please e-mail ems@cityofsunprairie.com or fax it to (608) 825-0705.

Download a copy of Sun Prairie EMS' Notice of Privacy Practices (PDF).