ActiveNet Information

Click here to register for programs online
 
Confirmation Process

You'll receive immediate confirmation via email if you indicate that you will receive emails. The service is made possible through registration services from Active.com, a web registration company for sports and recreation.

Residential & Nonresidential Rates
For those who do not have a Sun Prairie address but are in the Sun Prairie School District, participants will be charged at the resident rate. Your account must be manually approved by our staff prior to you registering online. If this is not approved and you are charged the nonresident fees through the online registration process, the nonresident charges will not be refunded.

Participant Cancellation
Refund requests must be made to the Recreation Department during business hours of 8 a.m. to 4:30 p.m. by the specified dates listed below. If the request is received within the respective time frame, the participant may choose between a 50% refund issued in the manner paid (cash/check will be refunded by city check) or a 100% program credit. A refund by check takes approximately 2 to 6 weeks to receive.

Program Credits
Program credit may be used towards future programs within the Recreation Department (except daily pool passes & discount tickets).

Program Cancellations
The City of Sun Prairie must receive the cancellation request at least 5 business days prior to the start of the program or the refund / registration deadline (if one is listed). No refunds or credits will be issued after this time.

Shelter Cancellations
The City of Sun Prairie must receive the cancellation request at least 10 business days prior to the reservation date. Reservations made within 10 days of the reservation date, are not subject to a cancellation refund or credit.

Trip Cancellations
The City of Sun Prairie must receive the cancellation request by the published registration deadline. No refunds or credits will be granted after this time. Registrations made after the deadline are not subject to a cancellation refund or credit.

Department Cancellation

In the event that the City of Sun Prairie cancels a program in its entirety, a 100% refund will be granted. This refund is issued as a direct refund to your credit card or, if paid by check or cash,  by City of Sun Prairie check that takes approximately 2 to 6 weeks to receive. The participant may opt to receive a 100% program credit placed on their ActiveNet account rather than a refund by check.
 
In the event of a Single Event Cancellation, such as instructor illness, severe weather or other that may cancel 1 class in a session/series, the City will attempt to reschedule the class. If the class can not be rescheduled, no credit or refund will be given.

Non-Refundable 
Family Aquatic Center Admission token/fees and season passes, WPRA Discount Tickets, pre-purchased goods or services and non-resident charges.

Payment Information
In the event that you do not get into a program that you have made payment by a personal check for, OR if an overpayment is made, any amount under $20 will automatically be credited to your ActiveNet account. Any amount over $20 will be returned to you via City of Sun Prairie check and takes approximately 4 weeks for processing. If your entire registration can not be processed due to full classes or an incomplete registration form, you may pick up your check or we will shred it for you. For those who pay via credit card, your credit card will only be charged for the amount due, as you only pay for classes that you are enrolled in.

NSF Policy
A $30 service charge will be assessed on all checks returned due to insufficient funds. Once an NSF check occurs, all future registrations must be made with cash only. No Exceptions.